This FAQ section is designed to answer common questions about Coqui Cloud services, including Odoo implementation, IT support, cloud computing, cybersecurity, and Microsoft solutions. You can ask questions about our expertise, pricing, support options, or anything else related to our offerings.

Overly specific or technical questions: These might be better addressed in a personalized consultation. Questions unrelated to our services: Focus on questions that are relevant to Coqui Cloud's offerings. Offensive or inappropriate language: Maintain a respectful and professional tone.

Odoo is a suite of open-source business applications that cover all your company needs, including CRM, sales, project management, manufacturing, inventory, and accounting.  

Odoo is open source and free to use. However, there are costs associated with implementation, customization, hosting, and support.

Odoo can help businesses improve efficiency, increase productivity, reduce costs, enhance collaboration, and gain a competitive advantage.

Odoo can be used by businesses of all sizes and across various industries.  

Odoo is designed to be user-friendly, but there is a learning curve involved. Coqui Cloud offers Odoo training and support to help your team get up to speed quickly.  

Yes, Odoo is highly customizable. Coqui Cloud can help you tailor Odoo to your unique business processes and requirements.

Odoo Community is the free, open-source version of Odoo. Odoo Enterprise is the paid version that offers additional features and support.  

  Yes, Coqui Cloud can help you migrate your data from your current system to Odoo seamlessly.

Some of the most popular Odoo modules include CRM, Sales, Inventory, Accounting, Manufacturing, and Project Management.  

  You can find more information about Odoo on the official Odoo website and the Odoo community forum.

Odoo Online is a cloud-based version of Odoo that is hosted and managed by Odoo SA. Odoo On-Premise is installed and managed on your own servers.  

  Odoo Online is easy to set up and use, requires no maintenance, and is always up-to-date.

Odoo On-Premise gives you more control over your data and allows for greater customization.  

Yes, you can switch from Odoo Community to Odoo Enterprise at any time.

You can get support for Odoo from Odoo SA, Coqui Cloud, or other Odoo partners.  

 The Odoo App Store is a marketplace where you can find and install Odoo modules developed by third-party developers.

Consider your business needs and the specific functionalities you require.  

  Yes, you can develop your own Odoo modules or hire Coqui Cloud to develop them for you.

The OCA is a non-profit organization that promotes the development and adoption of Odoo.  

  Managed IT services are IT support and management services that are outsourced to a third-party provider.

Managed IT services can help businesses reduce IT costs, improve efficiency, enhance security, and gain access to expert support.  

Managed IT providers offer a wide range of services, including network management, cybersecurity, data backup and recovery, help desk support, and cloud services.

The cost of managed IT services varies depending on the provider and the services you need.  

  Consider your business needs, budget, and the provider's experience and expertise.

An SLA is a contract between a managed IT provider and a client that defines the level of service that will be provided.  

Managed IT services are proactive, while break-fix IT support is reactive.

Yes, managed IT providers can help businesses implement and manage cybersecurity solutions.  

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the Internet (“the cloud”).  

Managed IT providers can help businesses migrate to the cloud, manage their cloud infrastructure, and optimize their cloud costs.   

Managed IT services can include cloud computing, but they also encompass a broader range of IT support and management services. 

  Outsourcing your IT needs can help you save money, improve efficiency, and gain access to expert support.

Consider your business needs, IT challenges, and budget.  

  A network assessment is an evaluation of your network infrastructure to identify potential problems and security vulnerabilities.

A security audit is a comprehensive review of your IT security posture to identify vulnerabilities and recommend improvements.  

Data backup and recovery is the process of creating copies of your data and storing them in a secure location so that you can recover them in case of data loss.

Disaster recovery planning is the process of developing a plan to ensure business continuity in the event of a disaster.  

  Cloud migration is the process of moving your data and applications to the cloud.

Cloud infrastructure management is the process of managing your cloud-based IT resources.  

Microsoft 365 is a suite of cloud-based productivity tools that includes applications like Word, Excel, PowerPoint, Outlook, and Teams.

Microsoft 365 can help businesses improve productivity, enhance collaboration, reduce IT costs, and increase security.  

Microsoft 365 is the newer name for Office 365. It includes all the same applications and services, plus additional features like Windows 10 and Enterprise Mobility + Security.

Microsoft 365 offers various subscription plans with different features and pricing.  

  Yes, Microsoft 365 applications are available on mobile devices, including smartphones and tablets.

Microsoft Azure is a cloud computing platform that offers a wide range of services, including computing, storage, databases, networking, and analytics.    

Microsoft Azure can help businesses increase agility, reduce costs, improve scalability, and enhance security.

Windows Server is a server operating system that provides a platform for running business applications and services.  

Microsoft offers different editions of Windows Server, including Windows Server Essentials, Windows Server Standard, and Windows Server Datacenter.

You can find more information about Microsoft products and services on the official Microsoft website. 

Microsoft Teams is the newer and more comprehensive communication and collaboration platform. Skype for Business is being phased out.

You can use Microsoft Teams for chat, video calls, online meetings, file sharing, and project collaboration.  

  Microsoft SharePoint is a platform for collaboration, document management, and knowledge sharing.

You can use Microsoft SharePoint to create intranets, team sites, and document libraries.  

Microsoft Power BI is a business analytics service that provides interactive visualizations and business intelligence capabilities.

You can use Microsoft Power BI to analyze data, create reports, and share insights.  

Microsoft Dynamics 365 is a suite of intelligent business applications that cover various areas, including sales, customer service, finance, and operations.

You can use Microsoft Dynamics 365 to streamline your operations, improve customer relationships, and gain a competitive advantage.  

The Microsoft Partner Network is a global community of technology companies that partner with Microsoft to deliver solutions and services to customers.

  Cybersecurity is the practice of protecting computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction.  

Cybersecurity is important because it helps protect businesses from financial losses, reputational damage, and legal liabilities.   

Some of the most common cyber threats include malware, phishing, ransomware, and social engineering.

You can protect your business from cyberattacks by implementing strong security measures, such as firewalls, antivirus software, and multi-factor authentication.  

A firewall is a network security device that monitors incoming and outgoing network traffic and decides whether to allow or block specific traffic based on a defined set of security rules.  

Antivirus software is a program that helps protect your computer from malware.   

MFA is a security measure that requires users to provide two or more forms of authentication to access a system.

If you think your business has been hacked, you should immediately contact a cybersecurity professional.  

A data breach is an incident in which sensitive or confidential information is accessed, disclosed, or stolen by an unauthorized individual or entity.

You can prevent a data breach by implementing strong security measures, such as encrypting your data and training your employees on cybersecurity best practices.  

  A vulnerability assessment is a process of identifying weaknesses in your IT systems and applications.

Penetration testing is a simulated cyberattack to identify vulnerabilities in your IT systems.

Social engineering is a type of cyberattack that uses psychological manipulation to trick people into divulging confidential information or performing actions that compromise security.  

  Ransomware is a type of malware that encrypts your data and demands a ransom for its release.

Phishing is a type of cyberattack that uses email or malicious websites to trick people into revealing sensitive information. 

Spyware is a type of malware that secretly gathers information about a person or organization and relays this data to other parties.  

Malware is any software intentionally designed to cause damage to a computer, server, client, or computer network.

Adware is any software package which automatically renders advertisements in order to generate revenue for its author.  

A Trojan horse or Trojan is a type of malware that is often disguised as legitimate software. Trojans can be employed by cyber-thieves and hackers trying to gain access to users' systems. Users are typically tricked by some form of social engineering into loading and executing Trojans on their systems.