Alright, so the unthinkable happened. You've been hit with a cyber attack. Before you completely freak out (I get it, it's scary!), take a deep breath. As Ramon from Coqui Cloud, I’m here to guide you through the initial steps. Remember, quick action can significantly minimize the damage. 💪

Step 1: Isolate the Infected Systems 🛑

This is crucial to prevent the attack from spreading like *coquito* at Christmas.

• Unplug, Unplug, Unplug! Disconnect all affected devices from the network. This includes computers, servers, and any other connected devices.
• Wi-Fi Lockdown: Disable your Wi-Fi router immediately. Change the password if you can.
• Identify the Damage: Figure out which systems are compromised. This helps contain the blast radius.

Step 2: Preserve the Evidence 🕵️‍♀️

Think of this like a digital crime scene. You need to protect any potential evidence for investigation and recovery. Understanding the latest cyber threats can help in this process.

• Don't Turn Off! Leave the infected devices running (unless they are actively doing something harmful). Turning them off can wipe out valuable forensic data.
• Document Everything! Take screenshots, write down error messages, and note any unusual activity. The more details you have, the better.
• Secure Logs: If possible, safely copy any system logs. This can help pinpoint the attack vector.

Step 3: Contact a Cybersecurity Professional 📞

This is NOT a DIY project! Even if you're tech-savvy, you'll need expert help. For comprehensive cybersecurity services, contact us.

• Find the Pros: Look for a reputable cybersecurity firm. Time is of the essence!
• Explain the Situation: Provide as much detail as possible about the attack and the steps you've taken.
• Follow Their Instructions: The cybersecurity professionals will guide you through the recovery process.

Step 4: Crisis Management & Damage Control 🤝

While your IT expert is working, start with the necessary damage control, such as contacting employees, legal counsel, and your insurance provider. A strong disaster recovery plan can help mitigate the impact.

Why Coqui Cloud Can Help

At Coqui Cloud, we understand the stress of a cyber attack. We offer comprehensive cybersecurity services, including incident response, risk assessments, and proactive security solutions. We’re here to help you get back on your feet quickly and securely. Learn more about our managed IT services.

We specialize in helping small businesses without in-house IT staff, we provide rapid, contract-free and silo-eliminating custom technology. That’s what we do at Coqui Cloud.